Your personal support in Germany

Terms

Our terms are simple and understandable.

  • German authorities enter the information in a certificate, which were valid at the time of acquisition.

The act also includes official additions or changes, if present.

That is why we are neither responsible nor liable for the content of the documents.

This is restricted to the competent national German authorities.

  • We deliver only valid official documents issued by German government agencies, archives or by German laws certain institutions.

We kindly ask you to observe the following information:

The documents are absolutely unique personal and official documents. A return and or a refund of the fee is not possible.

As soon as our service has been paid by you, your order will be executed immediately. From this point it is not possible to cancel the order and a refund is not possible.

If the order placed with the registry office cannot be executed because the birth certificate, marriage certificate or death certificate is not registered and we receive a negative information from the registry office, we will refund the fee paid to us minus 19 USD for our service.

The birth of children of US, UK, etc. Military personnel were rarely registered by German authorities. In these cases please contact:

Authentication Office
Department of State
Room 2813
Washington, D.C., 20524
U.S.A

or

US-Generalkonsulat
Koeniginstraße 5
81675 Munich
Germany
Phone-number: +49 89-28880

UK 
General Register Office, St. Cathrins House, 10 Kingsway, London W. C. 2B6JP

Basically it is important to know the following:
We are a document service and submit applications to authorities, embassies, etc. on behalf of our clients for the purpose of issuing official documents / certificates in Germany. We take care of this process and ensure that it is processed properly and quickly.
Information on processing time is based on many years of experience, but understandably cannot be binding.

However, we are not the issuing authority. The legal requirements and the processing time is in the hands of the involved official institutions here in Germany on which we of course have no influence.

Please note that we have no control on how long an authority will take to complete their editing process, but are in contact with each office on a daily basis to do our best to move things along.

Shipping Insurance:

Deliveries by registered mail are insured against loss or damage up to a maximum of 110 USD.

Deliveries by UPS, DHL Express or other courier services up to 350 USD.

You agree to our Terms and Conditions, if you order on our website www.germany-service.com

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